Providing services to over 300 buildings for 20 NHS Trusts, our national Hard Facilities Management (FM) service is well established with a highly regarded reputation for quality, efficiency and flexibility.
We are specialists in providing Hard FM services across a range of healthcare disciplines including:
With an experienced and skilled workforce, we deliver services from a fully outsourced and managed Hard FM service, management of backlog and lifecycle to delivering estate related refurbishment projects.
We employ a mix of static and mobile engineers covering a variety of disciplines, including gas and NIC/EIC qualified supervisors and mechanical and electrical specialist engineers.
We operate a full 24/7/365 service Contact Centre, providing a unique fast response property maintenance helpdesk for clients and their service users using the health facilities we maintain. We have consistently met our client approved quality targets that are employed through a Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) programme on each contract to continuously and accurately gauge our performance.
We deliver live reporting of our repairs and call-outs to clients through our computer aided FM system, enabling clients to view requests right from the initial job alert through to time stamping a job completed.