The Isle of Wight NHS Trust delivers an in-house freshly cooked catering service to patients, staff and visitors. The service also operates a commercial service that is delivered from the full circles restaurant that is open to patients, staff and visitors.
Wight Life Partnership (WLP) were instructed by the Isle of Wight NHS Trust to undertake a full and comprehensive strategic review of its catering services to:
Recommendations for Improvement
WLP identified a number of recommendations for improvements to the Trust’s catering services, based against the cost for delivering the service, quality, satisfaction and productivity. The recommendations were broken down by service area and identified improvements that could be achieved across the short, medium and long term, including:
The implementation of these and other recommendations included in the final report produced by WLP for the Trust would generate significant financial savings and increase income whilst transferring the responsibility of investment to the private sector.